Please read through our FAQ's below before contacting us as you will find below the answers to some of the most comonly asked question we receive. Don't hesitate to contact us on 01592 780246 if you can't find the answer to your question.

Q: What is the minimum order?

There is a minimum order value of £25.

Q: How much should I order portion-wise?

It is difficult to give firm advice, because people's idea of ‘enough’ varies so much. It will depend on the number of courses in the meal, the style of meal, the age of the diners, and whether or not you want second helpings or left-overs.

However as a general rule of thumb, we have allowed for 225g (8oz) for a main course portion of meat. For medium-sized boneless joints, allow 225-350g (8-12oz) to provide second helpings.

Q: When will I receive my order?

You will receive your order on a Friday between 8am and 5pm.
Each week, all orders placed before our order deadline of Thursday at 9.30am, will be delivered on Friday between 8am and 5pm.

IMPORTANT PLEASE NOTE. If you miss our order deadline and place an order after 9.30am on Thursday, your order won’t be made up and dispatched until the following Friday.

Q: Why do you only deliver on a Friday?

Call us old fashioned but Puddledub products are freshly made to order every day, each week. We rarely freeze our products and we believe it’s the best way to ensure a top quality taste and that’s what we are all about here at Puddledub.

Q: How will my order be packaged?

Your order will arrive in an insulated and chilled polystyrene.

Q: What will you do if I am not in?

When you order, there is a section ‘Delivery instructions’ at the bottom of page that you submit your personal details. Please use this to fill in details of the safe place that the driver can leave your goods, remember that we can deliver to your workplace or to a neighbour.

If in doubt please feel free to contact us on 01592 780246 or email Tom before you place your order.

Q: How long will my order stay fresh?

The insulated box we sent your produce in, will keep your order at a safe temperature for up to 24 hours. Obviously the sooner you can unpack the products and get them into your fridge at home, the better.

Q: How much do you charge for delivery?

We offer free delivery on orders over £100. Otherwise, charges are as follows:

  • Local Delivery (Edinburgh & Fife) £3.95 - Friday delivery only
  • Courier (UK Mainland) £8.95 - Friday delivery only
  • Click & Collect (direct from farm) £0.00

These delivery charges apply to one nominated address in the UK mainland only.

Q: What if I can’t receive an order on Wednesday or a Friday?

Should you need delivery outwith these days, then a courier will be used at a charge of £9.50+VAT .Phone us on 01592 780246 to discuss how we can accommodate you.

Q: What happens if there looks to be a problem the contents?

Please check your order on arrival and report any damage on delivery. Our policy is to replace all merchandise that arrives in a damaged condition upon return of the damaged goods. Should an item you ordered be out of stock, you will be notified by email. We can offer a substitute item or recalculate your order.

Unforeseeable traffic problems, bad weather or other emergencies may force us to postpone or suspend chosen delivery dates and times. If there is a significant delay, a customer service representative will call or e-mail to update you on your delivery status.

Q: Can I speak to someone about a potential order?

Absolutely. We are open Monday to Friday from 8.00am till 6.00pm, please call us on 01592 780 246. If you get no answer, we’re out tending to something on the farm. Leave a message and we’ll call you back.

Q: 11. What types of card do you accept?

All major credit and debit cards accepted.

Still Need Assistance? Call us on 01592 780246

We truly care about our customers and our product.